Customer Service

FREQUENTLY ASKED QUESTIONS

Why is there a Buy it Now button for Amazon? Can I buy direct from you?
- Doctors Offices / Clinics should buy direct. please call for details. Everything is shipped in accordance to a deal in place with Amazon. This allows consumers such as yourselves to have the option for 2 Day Shipping anywhere in the country.
Does it cost extra to have the logo done for my clinic?
- No. We do not charge you any extra for this service. There is also no per logo fee or up front fee. No Hidden Fees
What are my shipping options with buying direct from you?
- We have a deal with UPS Ground for daily pickups. You can request FedEx if you have a shipping account with them.
Do I need to sign anything?
- No Contracts. We hate them, and so should you!
Is there a minimum order amount I need?
- Nope. Order as little or as much as your clinic needs.
Do you have a return policy?
- Please call us for details on our return policy.

Brace Express
590 Centerville Road, #108
Lancaster, PA 17601

(717 278-3333

Location

My Example "Great Service. Great Product. Excellent Shipping"

"Quick and Easy process"

"Love dealing with Brace Express, keep up the great job you're doing."

"All of our orders are processed quickly with great communication"

"Jason is one of the best vendor reps we have encountered. He is attentive and immediately responsive if I have any questions or issues"

"My providers are very satisfied with the products we use. We couldn't find anything comparable"

"Exceptional service all the way to Hawaii!"

"Great vendor reps over there. Must be all the chocolate from nearby Hershey, PA, but they are always attentive to my needs!"